Legal
Privacy Policy and Terms & Conditions
This page explains how E. Carlton & Son handles website enquiries, personal information, and the general terms that apply when you use this website or request our services.
Last updated: May 6, 2026
Privacy Policy
Who we are
E. Carlton & Son is a flooring supply and fitting business based in Beckenham, serving local customers across Bromley, London, and surrounding areas. If you have any questions about this policy or how we handle your information, you can contact us at sales@ecarltonandson.co.uk, call +44 20 8776 9911, or write to 206 Kent House Rd, Beckenham BR3 1JN.
What information we collect
When you contact us through this website, request a quote, call us, or email us, we may collect details such as your name, phone number, email address, address, and information about your flooring enquiry. We only collect information that is reasonably needed to respond to your enquiry, arrange appointments, prepare estimates, or provide our services.
How we use your information
We use your information to respond to enquiries, arrange site visits, prepare quotes, book work, provide customer support, and keep basic records of our projects and communications. We may also use your contact details to follow up on an enquiry you have asked us to deal with.
When we share information
We do not sell your personal information. We may share limited information with trusted service providers when needed to operate the website, manage communications, or deliver services on our behalf. We may also share information where required by law or to protect our business, customers, or website.
Cookies and analytics
This website does not currently appear to use non-essential analytics, advertising, or tracking cookies. Basic technical cookies may still be used where necessary for the website to function properly. If analytics or marketing tools are added in the future, this page should be updated to reflect that change and any consent requirements that apply.
How long we keep information
We keep enquiry and customer information for as long as reasonably necessary to deal with your request, maintain business records, and meet legal, accounting, or customer service needs.
Your rights
Subject to applicable law, you may have the right to ask for access to personal information we hold about you, request corrections, ask us to delete certain data, or object to certain processing. To make a request, please contact us using the details above.
Terms & Conditions
Using this website
By using this website, you agree to use it lawfully and not to misuse, disrupt, or attempt to gain unauthorised access to the site or its systems. The website content is provided for general information about our services.
Quotes and pricing
Any quote, estimate, or pricing information provided through the website, by email, or during an initial discussion is subject to confirmation after reviewing the relevant space, measurements, materials, and scope of work. Final pricing may vary depending on product choice, access, preparation needs, and installation requirements.
Availability and service details
Product ranges, lead times, fitting dates, and availability are subject to change. While we aim to keep website content accurate and up to date, we do not guarantee that every product, service description, or timeframe shown on the site will always be current.
Website content
All text, branding, graphics, and other website content belong to E. Carlton & Son or are used with permission. You may not copy, reuse, or reproduce website content for commercial purposes without prior written consent.
Liability
We take reasonable care to keep this website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free, or suitable for every purpose. To the fullest extent permitted by law, we are not liable for losses arising solely from reliance on website content, temporary downtime, or third-party links.
Third-party links
This website may include links to external websites such as maps or review platforms. We are not responsible for the content, privacy practices, or availability of third-party sites.
Changes to these terms
We may update this page from time to time to reflect changes in the business, website, or legal requirements. The latest version will always appear here with the updated date shown at the top of the page.